Emotional Intelligence The Intelligence Quotient ( Iq )...

Introduction Life happens and people move on with their lives based on the decisions they make. Sometimes the decisions we make may not be the most adequate for our lives, but nonetheless we have to make those decisions in order to move on from one phase to another as we try to live our lives. It is said that people make decisions in two different ways, some people make their decision based solely on the facts and being objective, but there is also the group that makes their decision based on their emotions. Making decisions that will affect our life forever it takes some sort of type of intelligence. Many people are familiar with the Intelligence Quotient (IQ), a tool that measures a person’s intelligence based on a series of tests (IQ, 2016), but and very few may have heard of Emotional Quotient (EQ) (also referred to as Emotional Intelligence or EI) even existed. Emotional intelligence is becoming more and more important nowadays than when it was first introduced by Dr. Daniel Goleman i n 1995 in the bestseller book Emotional Intelligence, Why It Can Matter More Than IQ (as cited in Freedman, 2005). Emotional intelligence is the ability to perceive people s feelings and to read body language which is useful for individuals as well as supervisors because then they can be more empathetic in understanding other people’s feelings and the way people respond based on the environment they find themselves in. 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